Customer Support FAQ
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Customer Support FAQ
Quick links:
General Inquiries
Vanscanner is a web directory dedicated to moving van rentals. We connect individuals and businesses with reliable moving van rental services to facilitate seamless and stress-free relocations.
Yes, Vanscanner is a moving service provider. We also provide a platform that helps you discover and connect with moving van rental services.
No, you can browse moving van listings without creating an account. However, if you want to leave reviews, manage reservations, or list your moving vans, you’ll need to create an account.
Click on the “Sign Up” button and follow the prompts to provide the necessary information. Make sure to verify your email address to activate your account.
Visit our Contact Us page for multiple contact options, including email and phone support. Our team is here to assist you with any inquiries or concerns.
Read our terms and conditions here.
Searching for vans
To search for vans by city and size on VanScanner.com, follow these simple steps:
- Visit the Home Page: Start by going to the VanScanner.com homepage.
- Enter Your City: Use the search bar or location filter to input the city where you want to find vans.
- Select Van Size: Choose the desired van size from the dropdown menu or size filter options, such as small, medium, or large vans.
- Apply Filters: Once you’ve selected the city and van size, click the “Search” or “Filter” button to view results that match your criteria.
- Browse Results: You’ll now see a list of available vans based on your selected city and size. You can further refine your search using other filters, like price or availability.
This will give you a list of vans in the city of your choice that match your size requirements!
The sizes available are:
- Small
- Medium
- Large
- Luton Box
- 3.5t Luton
- 7.5t Luton
Yes, you can filter your search by additional criteria on VanScanner.com. After selecting the city and van size, you can refine your search with the following filters:
- Price Range: Set a minimum and maximum price to match your budget.
- Van Type: Choose between different van types, such as cargo, passenger, or refrigerated vans.
- Transmission Type: Select either automatic or manual transmission.
- Fuel Type: Choose between fuel options like diesel, or electric.
These filters allow you to find the perfect van that meets all your needs!
Yes, VanScanner.com provides reviews and ratings for listed vans. You can find them on each van’s detail page.
Reserving a Van
Yes, you can reserve a moving van without creating an account.
Visit the Help Center or Contact Us section on the website.
We do not collect any form of payment on this website. Payments are made directly to the van owners.
Visit the Help Center or Contact Us section on the website.
You have to create an account and login to be able to leave a review after using a van.
Listing your Van
Cargo Vans: Ideal for transporting goods or equipment, often used by businesses or contractors.
If you’re a moving van rental service provider, register an account and access the Provider Dashboard. Follow the steps to create detailed listings for your moving vans.
No, there is no fee
To take great photos of your van for your VanScanner.com listing, follow these tips to ensure your van stands out:
- Use Good Lighting: Take photos during daylight, preferably in the morning or late afternoon when the lighting is soft. Avoid harsh midday sunlight that can cause shadows.
- Capture Multiple Angles:
Exterior: Take photos of the front, back, and both sides of the van.
Interior: Capture the driver’s area, seating (if applicable), and cargo space - Show Any Accessories: If your van includes extra accessories (e.g., racks, hooks, or equipment), take clear pictures of these.
- Use a Quality Camera: Use a good camera or a smartphone with a high-quality camera. Ensure your images are clear, focused, and free of blurs.
- Size and Format: Make sure the photos meet the size and format requirements of the VanScanner platform, usually:
- High-resolution images (JPEG or PNG).
- Images less than 2mb.
- Maximum of upload of 1 featured image and 6 gallery images.
These tips will help you showcase your van effectively and attract more potential renters!
Writing an effective title and description for your van listing on VanScanner.com can make your listing stand out and attract more renters. Here’s how you can craft both:
- Your title should be clear, concise, and highlight the most appealing aspects of your van.
- The description should provide all necessary details in a clear, informative, and engaging way. Here’s how to structure it: Begin with a brief, engaging summary of the van’s overall appeal. Mention what it’s ideal for, such as business deliveries, or specific tasks.
Yes, you can.
